US Senate Democrats today asked the Federal Communications Commission to protect consumers from ringless voicemails, which let robocallers leave voicemails without ringing your phone. The Republican National Committee (RNC), which is already using ringless voicemails, recently asked the FCC to approve a petition...

Judge Upholds FTC Staff Opinion that Avatar Calls are Prerecorded Messages under TSR Bottom Line: Companies that use soundboard technology will need prior written consent and will need to comply with the prerecorded message requirements under the TSR effective May...

MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....