In Depth Features List:
* Ability for an agent to call clients in succession from a database through a web-based screen
* Ability to display a script for the agent to read with fields like name, address, etc. filled-in
* Ability to set a campaign to auto-dial and send live calls to available agents
* Ability to dial predictively in a campaign with an adaptive dialing algorithm
* Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer
* Ability to transfer calls with customer data to a closer/verifier
* Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
* Ability to autodial campaigns to start with a simple IVR then direct to agent
* Ability to broadcast dial to customers with a pre-recorded message
* Ability to park the customer with custom music per campaign
* Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
* Ability to set outbound CallerID per campaign or per list
* Ability to take inbound calls gathering CallerID
* Ability to function as an ACD for inbound and fronter/closer verification calls
* Ability to have an agent take both inbound and outbound calls in one session(blended)
* Ability to start and stop recording an agent’s calls at any time
* Ability to automatically record all calls
* Ability to manually or automatically call up to two other customer numbers for the same lead
* Automatically dial unlimited alternate numbers per customer until you get an answer
* Ability to schedule a callback with a customer as either any-agent or agent-specific
* Ability in Manual dial mode to preview leads before dialing
* Agents can be logged from anywhere with just a phone, web browser, and an internet connection
* Faster hangup and dispositioning of calls with one key press (HotKeys)
* Definable Agent Wrap-up time per campaign
* Ability to add custom call dispositions per campaign
* Ability to use custom database queries in campaign dialing
* Recycling of specified status calls at a specified interval without resetting a list
* Dialing with custom Time Zone restrictions including per state and per day-of-the-week
* Dialing with Answering Machine Detection, also playing a message for AM calls
* Multiple campaigns and lead-lists are possible
* Option of a drop timer with safe-harbor message for FTC compliance
* Variable drop call percentage when dialing predictively for FTC compliance
* System-wide and per-campaign DNC lists that can optionally be activated per campaign
* All calls are logged and statuses of calls are logged as well as agent time breakdowns
* Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
* Agent phone login balancing and fail over across multiple vicidial servers
* Several real-time and summary reports available
* Real-time campaign display screens
* 3rd party conferencing(with DTMF macros and number presets)
* 3rd party blind call transfer
* 3rd party conferencing with agent drop-off
* Custom Music-On-Hold and agent alert sound for inbound calls
* Estimated hold time, place in line, overflow queues and several other inbound-only features
* Skills-based ranking and call routing per inbound group(queues) and campaign
* Queue Prioritization per campaign and inbound group
* Single agent call queuing
* Ability to set user levels and permissions for certain features and campaigns
* Ability for managers to listen-in on agent conversations
* Ability for managers to enter conversations with agents and customers
* Ability for managers to change the selected queues for an agent
* Ability for agents to select a Pause Code when they are not active
* Ability for agents to control volume levels and mute themselves
* Ability for agents to view the statuses of other agents on the system
* Ability for agents to view details for calls in queue that the agent is selected to take calls from
* Ability for agents to select and click to take calls in queue from their agent screen
* Agent shift enforcement by day and time, defined per user group
* Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
* Lead import web-based API
* Web-based data export utilities
* Separate Time-clock application to track user work time
* Web-based administration
* DID, phone and carrier trunk provisioning through the web interface
* Inbound email handling through the agent web screen
* Chat with customers from a website through the agent web screen
* Chat with managers and other agents in the agent web screen
* The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.
* The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.