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Posts tagged with: Customer Service

On February 22, 2016, the U.S. District Judge Joan H. Lefkow of the Northern District of Illinois granted defendants’ motion for summary judgment dismissing plaintiff’s claims based on violations of the Telephone Consumer Protection Act (TCPA).  In  Payton v. Kale...
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MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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