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Call Center News / Telemarketing and Leads

NEW YORK — Marketing calls usually make your cellphone ring, but if the Federal Communications Commission (FCC) rules in the companies’ favor, those credit card, financing and debt collection calls could legally go straight to your voicemail box in unlimited numbers....
By Sarah Shemkus GLOBE CORRESPONDENT  Just about everyone hates receiving calls from telemarketers, political campaigns, and debt collectors. In 1991, the federal Telephone Consumer Protection Act was put in place, with protections to help reduce the onslaught. In 2003, the National...
A petition to exempt ringless voicemails from anti-robocall rules has been withdrawn after heavy opposition. In March, a marketing company called All About the Message petitioned the Federal Communications Commission for a ruling that would prevent anti-robocall rules from applying...
US Senate Democrats today asked the Federal Communications Commission to protect consumers from ringless voicemails, which let robocallers leave voicemails without ringing your phone. The Republican National Committee (RNC), which is already using ringless voicemails, recently asked the FCC to approve a petition...
Debt collectors and telemarketers often face TCPA allegations – meritorious or not. For debt collectors, this is true even though debt collection calls are subject only to the “prior express consent” standard rather than the more strict, “prior express written...
In the past couple of months, you might’ve noticed that you’ve been getting more voice mails. Sometimes, you might have voice mails waiting even though you didn’t have any corresponding missed calls. And when you opened those voice mails, perhaps...
Frank Kemp was working on his computer when his cellphone let out the sound of Mario — from Super Mario Bros. — collecting a coin. That signaled he had a new voice mail message, yet his phone had never rung....
Judge Upholds FTC Staff Opinion that Avatar Calls are Prerecorded Messages under TSR Bottom Line: Companies that use soundboard technology will need prior written consent and will need to comply with the prerecorded message requirements under the TSR effective May...
Ringless Voicemail (RVM). Have you heard of it? If not, you should really start giving this means of mobile marketing a harder look. RVM is a fairly new, less intrusive technology that allows businesses to target customers in their database....
Top 10 operational impacts of the GDPR: Part 1 – data security and breach notification Rita Heimes, CIPP/US The new General Data Protection Regulation (GDPR) is set to replace the Data Protection Directive 95/46/ec effective May 25, 2018. The GDPR is directly...