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Posts tagged with: Call Center Sevices

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After Monster: Is big data consolidation the wave of the future?

Big data has become the focus of many industries, including recruitment. In a bold quest to harness more data, Randstad Holdings made the move to acquire Monster Worldwide for a whopping $429 million. This deal comes on the heels of Recruit Holdings...
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TCPA UPDATE: Failed Merger Leads to Failed TCPA Claim Against Sender & Provider

On February 22, 2016, the U.S. District Judge Joan H. Lefkow of the Northern District of Illinois granted defendants’ motion for summary judgment dismissing plaintiff’s claims based on violations of the Telephone Consumer Protection Act (TCPA).  In  Payton v. Kale...
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Philippines Call Center Workers Face Challenges

MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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