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Posts tagged with: Predictive Dialer Software

TCPA UPDATE: Failed Merger Leads to Failed TCPA Claim Against Sender & Provider

On February 22, 2016, the U.S. District Judge Joan H. Lefkow of the Northern District of Illinois granted defendants’ motion for summary judgment dismissing plaintiff’s claims based on violations of the Telephone Consumer Protection Act (TCPA).  In  Payton v. Kale...
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Philippines Call Center Workers Face Challenges

MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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