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Posts tagged with: Predictive Dialer Software

Top 10 operational impacts of the GDPR: Part 1 – data security and breach notification Rita Heimes, CIPP/US The new General Data Protection Regulation (GDPR) is set to replace the Data Protection Directive 95/46/ec effective May 25, 2018. The GDPR is directly...
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On February 22, 2016, the U.S. District Judge Joan H. Lefkow of the Northern District of Illinois granted defendants’ motion for summary judgment dismissing plaintiff’s claims based on violations of the Telephone Consumer Protection Act (TCPA).  In  Payton v. Kale...
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MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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